Our Care Process

HOW WE ORGANISE YOUR PERSONAL CARE SERVICE

Person Centred Care is the approach we take throughout your care planning process. It is important that you are actively involved in describing your needs and wants together with us so that we can best support you to meet your personal care needs.

Stage 1
After the initial contact, we will arrange for a member of our Team to visit you and carry out a Comprehensive Needs Assessment of your care needs.  We have a consultative approach by supporting you in the decisions you make about your care needs in a safe environment.

Stage 2
We will create a Personalised and Individualised Care Plan which will include a fully priced Care Package for you to review based on your choices, needs and preferences.  We are very flexible and understand care needs can change from day to day and therefore any amendments to the Care Plan can be adapted even after the care service has commenced.

Stage 3
We will finalise your Care Plan with you and your family to ensure we have your consent to provide care.

Stage 4
We will identify suitable care assistant/s to support you in-line with your Care Plan and arrange for you to meet them to ensure that all of your needs are met and you are happy for the service to commence. If any additional training is required to support your care requirements, this will also be coordinated. 

Please note we encourage all feedback from Service Users about our service for quality improvement and monitoring purposes.